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Operating Instructions
Network Camera
Model No. WV-SW390 Series
WV-SC380 Series
WV-SW170 Series
WV-ST160 Series
WV-SW175
WV-SW396
This manual covers the models: WV-SW390 Series (WV-SW396, WV-SW395, WV-SW396E, WV-SW395E,
WV-SW395R, WV-SW395PJ), WV-SC380 Series (WV-SC386, WV-SC385, WV-SC384, WV-SC386E,
WV-SC385E, WV-SC384E, WV-SC385R, WV-SC384R, WV-SC385PJ), WV-SW170 Series (WV-SW175,
WV-SW174W, WV-SW172, WV-SW175E, WV-SW174WE, WV-SW172E), and WV-ST160 Series (WV-ST165,
WV-ST162, WV-ST165E, WV-ST162E).
Before attempting to connect or operate this product, please read these instructions
carefully and save this manual for future use.
The model number is abbreviated in some descriptions in this manual.
WV-SW395R, WV-SC385R, and WV-SC384R do not support the HTTPS function.
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Strany 1 - WV-ST160 Series

Operating InstructionsNetwork CameraModel No. WV-SW390 SeriesWV-SC380 SeriesWV-SW170 SeriesWV-ST160 SeriesWV-SW175WV-SW396This manual covers the mo

Strany 2 - About notations

Password: 12345→ The “Live” page will be displayed. Refer to page 12 for further information about the “Live” page.IMPORTANT• To enhance the security,

Strany 3 - Abbreviations

The settings relating to image quality can be configured with the setup menu displayed in a newly displayedwindow. When the values are changed, the ch

Strany 4 - Viewer software

[Super Dynamic(SD)]Select “On” or “Off” to determine whether or not to activate the super dynamic function.Refer to the description “Super Dynamic fun

Strany 5 - Table of Contents

• Off: The interactive control with face detection will not work.• Default: OffNote• When “Off” is selected for “Super Dynamic(SD)”, the interactive c

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[AGC]Select a method of gain adjustment from the following.• On(High)/ On(Mid)/ On(Low): When the luminance of the subject becomes darker, gain will b

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– High: Switches from the color mode to the black & white mode when the ambient brightness (illuminance)of the camera is approx. 6 lx or less.– Lo

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[DNR]The digital noise reduction function reduces noise automatically under the condition of low illuminance. Selectan effect level “High” or “Low” fo

Strany 9 - 1 Monitor images on a PC

11.6.2 Configure the settings relating to image quality (“Imageadjust” setup menu) (SC384/SW175/SW174W/SW172/ST165/ST162)Click the [Setup>>] bu

Strany 10 - IMPORTANT

[Wide dynamic range (WDR)]Select “On” or “Off” to determine whether or not to activate the wide dynamic range function.This function compensates brigh

Strany 11 - 1 Monitor images on a PC

• Default: Off[Mask area]When “Off” is selected for “Wide dynamic range” and “Back light compensation (BLC)”, it is possible tocompensate for backligh

Strany 12 - 1.2 About the “Live” page

When the brightness (illuminance) level on the screen is set to a relatively low level with the [Brightness]buttons, flickering may frequently happen.

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max. 5 fpsWhen “Off” is selected for “H.264 transmission” (or “MPEG-4 transmission”)max. 30 fpsOperating Instructions 111 Monitor images on a PC

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• ATW2: Selects the automatic tracing white balance mode under a sodium lamp. The camera will adjustthe white balance automatically under a sodium lam

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[Close] buttonClick this button to quit the “Image adjust” setup menu.11.6.3 Set mask areasWhen “Off” is selected for “Super Dynamic(SD)” SW396SW396

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2. Click the [Start] button of “Mask area”.→ Borders will appear and the image displayed on the [Image/Position] tab will be divided into 48 (6x8).3.

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IMPORTANT• When “16:9” is selected for the aspect ratio of JPEG/H.264, the image will be displayed clipped fromthe image of “4:3”. Therefore even when

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IMPORTANTSW175SW175 SW174WSW174W SW172SW172 ST165ST165 ST162ST162:• When the zoom factor is 2x or more, the setting of the preset positions will becom

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11.6.4.1 Register the preset positions1. Select a preset position number.→ The selected preset position number will be displayed in the “Position No”

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Note• When the preset position is set to shoot the following objects, it is recommended to select “Off”, andadjust the focus before registering the pr

Strany 21 - Operating Instructions 21

11.6.5 Configure the settings relating to the auto pan function(“Auto pan” setup menu) (SW396/SW395/SC386/SC385/SC384)Click the [Setup>>] butto

Strany 22 - 22 Operating Instructions

Note• Panning, tilting and zooming operations can also be carried out on the [Image/Position] tab.• Adjusted zoom and focus position for the auto pan

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Here the information related to patrol is set.Patrol setting[Number of patrol pattern]Select the patrol pattern number. The length of patrol patterns

Strany 24 - 24 Operating Instructions

1.2 About the “Live” pageNote• SW175/SW174W/SW172/ST165/ST162 do not support MPEG-4.ACDEFHIJKGBRTUVWXYSNMOPQL[select language] pull-down menuThe came

Strany 25 - Operating Instructions 25

Note• The following are the camera operations that can be learned.– Start position operationspan/tilt/zoom/focus position/brightness– Camera operation

Strany 26 - 26 Operating Instructions

Here the information related to the auto track setting is set.Operating Instructions 12111 Configure the settings relating to images and audio [Image/

Strany 27 - Operating Instructions 27

Auto track setting[Camera height]Select the height that the camera is installed to from the following.2.5m(8.5ft)/2.75m(9.0ft)/3.0m(10.0ft)/3.25m(11.0

Strany 28 - 28 Operating Instructions

Advanced setting[Zoom with auto track]Select the tracking zoom control from the following.Off: Zoom control is not performed.On(Continuous): Zoom cont

Strany 29 - Operating Instructions 29

Alarm area[Area select]Click [ ] of “Area No.” and select an area number (1-4) from the pull-down menu. An asterisk (*) next to thearea number indicat

Strany 30 - 30 Operating Instructions

– when the target moves too fast or too slow– when the camera is shaking• In no event shall Panasonic System Networks Co., Ltd. be liable to any conse

Strany 31 - SW175/SW172/ST165/ST162)

Click the “Set” button.4. Configure the settings of Camera 2 (IP address: 192.168.0.12), which receives notification commands fromthe other cameras.Di

Strany 32 - 32 Operating Instructions

[Close] buttonClick this button to close the “Direction setting” setup menu.11.6.9 Configure the settings relating to the privacy zone (“Privacyzone”

Strany 33 - 4.1 Alarm type

Privacy zone[Display type]Select a display type of the privacy zone from the following.• Gray: The privacy zones will be displayed in gray.• Mosaic: T

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11.7 Configure the settings relating to audio [Audio]Click the [Audio] tab on the “Image/Audio” page. (®page 47, page 49)The settings relating to aud

Strany 35 - (Alarm image transmission)

• [1] button: The letter “1” will turn green and images in the main area will be displayed in accordancewith the setting of “H.264(1)” (or “MPEG-4(1)”

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[Audio bit rate]Select “16kbps” or “32kbps” for the audio bit rate used to transmit/receive audio data.• Default: 32kbpsNote• When selecting a smaller

Strany 37 - Operating Instructions 37

[Audio output port (PC to Camera)]Enter the transmission port number (the port number on the camera used to receive audio data transmittedfrom the PC)

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12 Configure the multi-screen settings[Multi-screen]The cameras from which images are to be displayed on a multi-screen can be registered on the“Mul

Strany 39 - About the log list window

To access the cameras using the HTTPS protocol, enter as follows:Example of entry: https://192.168.0.10/• Available number of characters: 1 - 128 char

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13 Configure the alarm settings [Alarm]The settings relating to alarm occurrences such as settings for the alarm action at an alarm occurrence, theV

Strany 41 - SW172/ST165/ST162)

– Open SW175SW175 SW174WSW174W SW172SW172 ST165ST165 ST162ST162: An alarm is detected when the terminal statusis changed to “Off”.• Alarm output: Alar

Strany 42 - 7.1 About the playback page

13.2 Configure the settings relating to the cameraaction on alarm occurrence [Alarm]Click the [Alarm] tab on the “Alarm” page. (®page 47, page 49)The

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• 1-64 SW395SW395 SC385SC385 SC384SC384 SW175SW175 SW174WSW174W SW172SW172 ST165ST165 ST162ST162: When the registeredpreset position is selected, the

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• Preset per sender SW396SW396 SC386SC386: By registering the sender's address for the command alarm andthe preset position for that address, the

Strany 45 - Operating Instructions 45

• When “Alarm input” or “Manual” is selected for “Save trigger” on the [SD memory card] tab, images willnot be transmitted to the FTP server even when

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• [Close] button: The letters “Close” on the button will turn green and the status of the AUX connectorwill be closed.Note• The names of “AUX”, “Open”

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Approximate time to be taken to save the set “Number of images” with the set “Transmission interval” willbe displayed.[Image capture size]Select the c

Strany 48 - 48 Operating Instructions

H.264 recording (SD memory card)[Pre alarm]Determine whether or not to perform the pre alarm recording. When “Use” is selected, 1 MB image data isalwa

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• Pulse: When an alarm is detected, the alarm output terminal will be in the state to the “Trigger output”setting for the period set for “Pulse width”

Strany 50 - 50 Operating Instructions

Note• AUX is a camera terminal that allows users to operate (Open/Close) arbitrarily from the “Live” page.For example, an operator can remotely contro

Strany 51 - Operating Instructions 51

VMD area setting[Select a preset position]Select a preset position number to which the VMD area is to be set, and click the [Start] button.When settin

Strany 52 - 52 Operating Instructions

IMPORTANT• When the settings are being configured on the setup menu, sometimes the VMD function may not workcorrectly.[Area]When selecting a VMD area

Strany 53 - [Camera title]

[Detection area]Adjust the size of the VMD area using the slider. The smaller the selected value is, the higher the sensitivityof VMD area becomes. Th

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4. To invalidate the VMD area, click the [Set] button after selecting “Off” for “Status” of the VMD area to beinvalidated.→ The outline of the invalid

Strany 55 - Operating Instructions 55

– When a notification of the remaining capacity of the SD memory card has been provided (“Diag.”)– When the SD memory card has become full (“Diag.”)–

Strany 56 - 56 Operating Instructions

The settings relating to Panasonic alarm protocol can be configured in this section.Panasonic alarm protocol notification[Panasonic alarm protocol]Sel

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– When there are multiple moving objects in the shooting area– When the contrast ratio between a moving object and the background is almost none– When

Strany 58 - 58 Operating Instructions

Note• When “On” is selected, notification of the alarm occurrence will be provided to the registered destinationaddresses in order (to IP address 1 fi

Strany 59 - SD memory card

track alarms are not implemented. When using auto track cooperation, set “Auto track alarm” to “On(In presetalarm area)” in the auto tracking settings

Strany 60 - 60 Operating Instructions

14 Configure the setting relating to the imagerecognition [Advanced func.]The settings relating to the XML notification and the settings relating to

Strany 61 - JPEG recording

XML notification[XML notification]Select “On” or “Off” to determine whether or not to notify face detection information using XML.• Default: Off[Notif

Strany 62 - H.264 recording

• Default: None (blank)[Password]Enter a password.• Available number of characters: 0 - 32 characters• Unavailable characters: " &• Default:

Strany 63 - SD memory card information

• Off: Information about the face detection frame will not be attached. No face detection frame will bedisplayed on the image of this page.• Default:

Strany 64 - SD memory card images

15 Configure the settings relating to theauthentication [User mng.]The settings relating to the authentication such as users and PCs restrictions fo

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Note• When the [Authentication] setting has been changed, close the web browser, and then access thecamera again.• For other devices such as other i-P

Strany 66 - (as indications)

The restriction settings of PCs (IP address) from accessing the camera can be configured on this page.[Host auth.]Select “On” or “Off” to determine wh

Strany 67 - Operating Instructions 67

The description below is the configuration of the priority stream that can transmit images without deterioratingthe image quality and refresh interval

Strany 68 - 68 Operating Instructions

• When “360 map-shot” is carried out while the camera is moving (panning/tilting), images capturedwhile panning/tilting may be displayed as the thumbn

Strany 69 - Image capture size: VGA

SW396SW396 SC386SC386 SC384SC384 SW175SW175 SW174WSW174W SW172SW172 ST165ST165 ST162ST1620.1fps/ 0.2fps/ 0.33fps/ 0.5fps/ 1fps/ 2fps/ 3fps/ 5fps/ 6fps

Strany 70 - Image capture size: 640x360

16 Configure the settings of the servers[Server]The settings relating to the mail server, the FTP server and the NTP server can be configured on thi

Strany 71 - Image capture size: QVGA

IMPORTANT• When entering the host name for “SMTP server address” or “POP server address”, it is necessary toconfigure the DNS settings on the [Network

Strany 72 - Image capture size: 320x180

[FTP server address]Enter the IP address or the host name of the FTP server.• Available number of characters: 1 - 128 characters• Available characters

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IMPORTANT• Use an NTP server when the more accurate time & date setting is required for the system operation.[Time adjustment]Select the time adju

Strany 74 - FTP error

The following port numbers are unavailable since they are already in use.20, 21, 23, 25, 42, 53, 67, 68, 69, 80, 110, 161, 162, 443, 995, 10669, 10670

Strany 75 - Operating Instructions 75

17 Configuring the network settings [Network]The network settings and the settings relating to DDNS (Dynamic DNS) and SNMP (Simple Networkmanagement

Strany 76 - 76 Operating Instructions

IPv4 network[Network Settings]Select the method of how to configure the IP address from the following.• Static: The IP address is configured by enteri

Strany 77 - Operating Instructions 77

• Default: Static SW396SW396 SW395SW395 SC386SC386 SC385SC385 SC384SC384/Auto(Advanced) SW175SW175 SW174WSW174WSW172SW172 ST165ST165 ST162ST162Note• W

Strany 78 - 78 Operating Instructions

Note• When connecting to the manually configured IPv6 address beyond the router, use an IPv6 compatiblerouter and turn on the automatic IPv6 address a

Strany 79 - Operating Instructions 79

Full screen buttonImages will be displayed on a full screen. To return to the “Live” page, press the [Esc] key. The aspect ratioof displayed images wi

Strany 80 - 80 Operating Instructions

UPnPThis camera support UPnP (Universal Plug and Play). By using the UPnP function, it becomes possible toconfigure the following automatically.• Conf

Strany 81

[CRT key generate]CRT key (SSL encryption key) used for the HTTPS protocol is generated. To generate the CRT key, click the[Execute] button to display

Strany 82 - [JPEG/H.264]

Note• The camera will restart after the connection setting is changed.• When using the self-signed certificate:If the camera is accessed using the HTT

Strany 83 - JPEG images respectively

• To access the camera via the Internet by connecting the camera to a router, it is necessary to assigna respective HTTP port number for each camera a

Strany 84 - H.264(1)/H.264(2)

17.2 Configure the HTTPS settingsNote• SW395R, SC385R, and SC384R do not support the HTTPS function.Click the [Network] tab on the “Network” page. (®

Strany 85 - Operating Instructions 85

Installation of the server certificate (®page 179)Configuration of the connection protocol (®page 180)Note• To use the server certificate, you need to

Strany 86 - 86 Operating Instructions

key. When the [Apply] button is clicked on the “Previous CRT key” dialog box, it is possible to replacethe current CRT key with the previous one.17.2.

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Item Description Available number of characters[OrganizationalUnit]Enter the unit name of the organization.(Omission is OK.)64 characters[CRT key] Dis

Strany 88 - SC385/SC384)

• When the [Delete] button is clicked, the generated self-signed certificate (security certificate) willbe deleted.• When “HTTPS” is selected for “Con

Strany 89 - [Video encoding format]

Item Description Available number of characters[CRT key] Displays the key size and generation time & dateof the current key.Note• To use the serve

Strany 90 - MPEG-4(1) / MPEG-4(2)

The current time and date will be displayed according to the settings configured for “Time display format”and “Date/time display format”. (®page 54)In

Strany 91 - Operating Instructions 91

• When the [Confirm] button is clicked, the registered information of the installed server certificatewill be displayed in the “CA Certificate - Confi

Strany 92 - 92 Operating Instructions

In advance, install the root certificate and intermediate certificate on the browser in use. Follow theinstructions of CA for how to obtain and instal

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• When the camera access is open to the Internet, enter the address name or host name to access viathe Internet for “Common Name”. In this case, the s

Strany 94 - 94 Operating Instructions

3. Click “Certificate Error” over the URL, and click “View certificates”.Operating Instructions 18317 Configuring the network settings [Network]

Strany 95

4. Click “Install Certificate...”.Note• If [Install Certificate...] is not displayed, close Internet Explorer once, and select [Run asAdministrator] t

Strany 96 - 96 Operating Instructions

5. Click “Next” displayed on “Certificate Import Wizard”.6. Select “Place all certificates in the following store”, and click “Browse...”.Operating In

Strany 97 - Operating Instructions 97

7. Select “Trusted Root Certificate Authorities”, and click “OK”.8. Click “Next”.186 Operating Instructions17 Configuring the network settings [Networ

Strany 98 - 98 Operating Instructions

9. Click “Finish”.10. Click “Yes”.→ When the import is successfully completed, the screen “The import was successful.” will be displayed.Operating Ins

Strany 99 - Operating Instructions 99

11. Click “OK”.→ When the browser is restarted after the certificate is imported, “Certificate Error” will not be displayed.OS: Windows XP, Web browse

Strany 100 - 100 Operating Instructions

3. Click “Install Certificate...”.4. Click “Next >” according to the procedures displayed on the displayed on “Certificate Import Wizard”.Operating

Strany 101 - Operating Instructions 101

1.3 Monitor images from multiple camerasImages from multiple cameras can be displayed on a multi-screen. Images from 4 cameras (up to 16 cameras)can

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5. Click “Finish”.190 Operating Instructions17 Configuring the network settings [Network]

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6. When the security alert window is displayed, click “Yes”.→ When the import is successfully completed, the screen “The import was successful.” will

Strany 104 - 104 Operating Instructions

It is possible to configure the settings for the “Viewnetcam.com” or Dynamic DNS Update (RFC2136 compliant).In most of the DNS services offered by pro

Strany 105

Global address is obtained via the URL (domain name).By entering the URL (including the domain name) on the web browser when accessing the camera via

Strany 106 - 106 Operating Instructions

[Access interval]Select the interval to access the “Viewnetcam.com” service server to check the IP address and the host namefrom the following.10min/

Strany 107

• When “Expired” is displayed in the URL of “Viewnetcam.com” in the viewnetcam settings page or thestatus page, restart the camera after registering t

Strany 108 - 108 Operating Instructions

17.4.6 When using “Dynamic DNS Update(DHCP)”[Host name]Enter the host name to be used for the Dynamic DNS Update service.• Available number of charac

Strany 109

• Available number of characters: 0 - 32 characters• Default: None (blank)[Location]Enter the name of the location where the camera is installed.• Ava

Strany 110 - 110 Operating Instructions

• When “FTP error” is selected for “Save trigger” on the [SD memory card] tab, images that have failedto transmit using the FTP periodic image transmi

Strany 111 - 11.6.3 Set mask areas

[Transmission interval]Select the interval for the FTP periodic image transmission from the following.1s/ 2s/ 3s/ 4s/ 5s/ 6s/ 10s/ 15s/ 20s/ 30s/ 1min

Strany 112 - 112 Operating Instructions

PrefaceAbout the user manualsThere are 2 sets of operating instructions for the WV-SW396, WV-SW395, WV-SC386, WV-SC385,WV-SC384, WV-SW395PJ, WV-SC385P

Strany 113

2 Monitor images on a cellular phone/mobileterminal2.1 Monitor images on a cellular phoneIt is possible to connect to the camera using a cellular p

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17.7.1 How to set the schedules1. Check the check box of the desired day of the week of “FTP image transmission schedule”.→ The selected day of the w

Strany 115 - Position No

17.7.2 How to delete the set schedule1. Uncheck the check box of the set day of the week.2. Click the [Set] button after completing the settings.→ Th

Strany 116 - 116 Operating Instructions

18 Use the camera on a wireless LAN[Wireless] (SW174W only)Wireless network settings for connecting the camera to a wireless router or other wireles

Strany 117 - Position

The wireless settings can be manually configured to the camera in this section, and the camera can beconnected to the wireless network.1. Check the wi

Strany 118 - Auto pan

• Default: 802.11n/b/g [ShortGI enabled]3. Set each item of the [Wireless: Encryption settings] in accordance to the encryption method used.WEP method

Strany 119 - Patrol setting

• 5 alphanumeric characters: 64bitExample: 012yz• 13 alphanumeric characters: 128bitExample: 0123456uvwxyz• Available number of characters: 10 or 26 c

Strany 120 - 120 Operating Instructions

• Depending on the network environment and the wireless devices used (2.4 GHz cordlesstelephones/faxes or other wireless LAN devices), transmission sp

Strany 121 - Operating Instructions 121

Performing settings automatically with the WIRELESS button (WPSindicator)Use the camera's WIRELESS button to automatically perform wireless setti

Strany 122 - Auto track setting

3. Configure [Wi-Fi Protected Setup (WPS)].– Select “Allow” for “External registration”. (Default: Allow)– Select “Use” for “WPS compliant (PIN method

Strany 123 - Advanced setting

2. Configure [Wi-Fi Protected Setup (WPS)].– Select “Allow” for “External registration”. (Default: Allow)– Select “Use” for “WPS compliant (PIN method

Strany 124 - Detection mask area

1. Access to “http://IP address/mobile”*1 or “http://Host name registered in the DDNS server/mobile” using acellular phone.→ Images from the camera wi

Strany 125 - Operating Instructions 125

IMPORTANTIf the wireless settings failed to be automatically set with WPS, check the wireless settings for the wirelessrouter and camera in the follow

Strany 126 - Direction setting

Note• The screen is refreshed in 10 seconds intervals periodically to monitor the radio wave status. This maycause the screen to flicker.[Wireless mod

Strany 127 - [Close] button

[Channel]Displays the connected wireless router's wireless channel.[BSSID]Displays the connected wireless router's MAC address. When a wirel

Strany 128 - Zone setting

19 Configure the settings relating to theschedules [Schedule]On the “Schedule” page, it is possible to configure the settings relating to schedules

Strany 129 - Operating Instructions 129

1. Select an action to be assigned to the schedule from “Schedule mode”.“Off” is selected at the default.• Off: No action will be taken for the respec

Strany 130 - 130 Operating Instructions

• Access permission: Users whose access level is set to 2 and 3 on the “User auth.” tab(®page 156) can access the camera only in the period of schedul

Strany 131 - Operating Instructions 131

20 Maintenance of the camera [Maintenance]System log check, firmware upgrade, status check and initialization of the setup menu can be performed ont

Strany 132 - [Multi-screen]

20.2 Upgrade the firmware [Upgrade]Click the [Upgrade] tab of the “Maintenance” page. (®page 47, page 49)The current firmware can be checked and upgr

Strany 133

3. Click the radio button respective to the desired option to determine whether or not to initialize the settingsafter completing the firmware upgrade

Strany 134 - 134 Operating Instructions

The status of this camera can be checked on this page.[Viewnetcam.com]• Server: The URL of the “Viewnetcam.com” service server will be displayed.• Sta

Strany 135 - Operating Instructions 135

Functions Outline of functionsD Resolution control Changes the image capture size by pressing the dial key “0”.• Image in the aspect ratio of “4:3”Cha

Strany 136 - 136 Operating Instructions

20.4 Reset the settings/Reboot the camera [Defaultreset]Click the [Default reset] tab of the “Maintenance” page. (®page 47, page 49)The settings and

Strany 137 - Operating Instructions 137

and the settings including the network settings will be initialized. Do not turn off the power of the unitabout 6 minutes after turning on the power.S

Strany 138

21 Using the CD-ROM21.1 About the CD launcherBy inserting the provided CD-ROM into the CD-ROM drive of your PC, the CD launcher is automatically st

Strany 139 - Alarm image

21.2 Installing Panasonic “IP Setting Software”On the CD launcher window, click the [Install] button next to [IP Setting Software] to display the Pan

Strany 140 - 140 Operating Instructions

21.3 Installing the manualsOn the CD launcher window, click the [Install] button next to [Manual] to display the Manual installation window.Confirm t

Strany 141 - Alarm output terminal setup

21.5 Configure the network settings of the camerausing the Panasonic “IP Setting Software”It is possible to perform the network settings of the camer

Strany 142 - AUX title

• When the [Access Camera] button is clicked, live images of the selected camera will be displayed.• It is possible to change the “Camera list” displa

Strany 143

22 About the displayed system logError indications relating to SMTPCategory Indication DescriptionPOP3 server error Authentication error.• Entered u

Strany 144 - VMD information addition

Category Indication DescriptionInternal error Undefined error.• An error occurred in the FTP function.Check if the FTP settings are configuredcorrectl

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Error indications relating to NTPCategory Indication DescriptionConnection error No response from the NTP server.• The IP address of the server may be

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• It is impossible to transmit/receive audio using a cellular phone.• Depending on the cellular phone in use, larger size images may not be displayed.

Strany 147 - Mail notification

Error indications relating to Panasonic alarm protocol notificationCategory Indication DescriptionPanasonic alarmprotocol notificationerrorFailed to f

Strany 148 - Destination of notification

23 TroubleshootingBefore asking for repairs, check the symptoms with the following table.Contact your dealer if a problem cannot be solved even afte

Strany 149 - Operating Instructions 149

Symptom Cause/solution Reference pagesCannot access from the webbrowser.• Is the same IP address provided to other devices?Are there contradictions be

Strany 150

Symptom Cause/solution Reference pages• Are you accessing the camera using the localaddress (the IP address used in a local network)?When accessing th

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Symptom Cause/solution Reference pages• Is the SSL encryption method different from that ofthe camera?Select “HTTP” (Do not select “HTTPS”) for“HTTPS”

Strany 152 - 152 Operating Instructions

Symptom Cause/solution Reference pagesNo image is displayed.• Is the viewer software installed on the PC?Install the viewer software on a PC.4• Is the

Strany 153 - XML notification

Symptom Cause/solution Reference pagesWhen using an optional innercover, upper side of imagesare hidden (become black)when the tilt angle of thecamera

Strany 154 - Face detection

Symptom Cause/solution Reference pagesThe auto mode (Off, homeposition, auto pan, presetsequence, auto track*,patrol**) of the camerachanges.* SW396SW

Strany 155

Symptom Cause/solution Reference pagesThe alarm occurrenceindication button, the [AUX]buttons and the SD recordingstatus indicator on the “Live”page d

Strany 156 - • Default: Digest or Basic

Symptom Cause/solution Reference pagesWhen displaying H.264 (orMPEG-4*) images on two ormore web browser windows,images from two or morecameras are di

Strany 157 - Operating Instructions 157

1. Access to “http://IP address/cam”*1 or “http://Host name registered in the DDNS server/cam”*2 using amobile terminal.→ Images from the camera will

Strany 158 - 158 Operating Instructions

Symptom Cause/solution Reference pagesCannot connect to thewireless routerSW174WSW174W• Is the camera in an area with no wireless signal, oris there a

Strany 159 - Priority stream

Information BarDepending on the OS installed on the PC, the following may occur. Follow the instructions below when thefollowing has occurred. By perf

Strany 160 - • Default: 1280x960

Symptom Cause/solution Reference pagesThe following message isdisplayed on the informationbar.“This webpage wants to installthe following add-on:`nwcv

Strany 161 - [Server]

24 Directory structure of drive B (SW396/SW395/SC386/SC385/SC384/SW175/SW172/ST165/ST162)Drive BFTPALARM100101100102File name.01012310010112.0110010

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For U.S. and Canada:Panasonic System Communications Company of North America,Unit of Panasonic Corporation of North Americawww.panasonic.com/business/

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2. Click the button of the function that you want to operate.CDAB EFPan/TiltPresetResolution controlAUX controlFocus display SW396SW396 SW395SW395 SC3

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Pan/TiltPress the button to display the buttons used to operate pan/tilt on the screen. The pan/tilt can beadjusted in each direction with the , ,

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Resolution controlPress the button to display the buttons used to select the resolution on the screen. The resolutioncan be changed by selecting a r

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Note• Depending on the model of mobile terminal used, the size of the image may not change evenif the resolution setting has been changed.AUX controlP

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Focus display SW396SW396 SW395SW395 SC386SC386 SC385SC385 SC384SC384Press the button to display the buttons used to operate the focus on the screen.

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Notation Model Notation ModelSC386SC386WV-SC386SC385SC385WV-SC385SC384SC384WV-SC384SW175SW175WV-SW175SW174WSW174WWV-SW174WSW172SW172WV-SW172ST165ST165

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Zoom displayThe camera’s zoom can be operated with the , , and buttons.Note• When the HTTP port number is changed from “80”, enter “http://IP addr

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3 Record images on the SD memory cardmanually (SW396/SW395/SC386/SC385/SC384/SW175/SW172/ST165/ST162)Images displayed on the “Live” page can be reco

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Note• Image data saved on Drive B can be obtained by executing “Access img.” on the [SD memory card]tab and logging in from the user authentication wi

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4 Action at an alarm occurrenceThe alarm action (camera action at an alarm occurrence) will be performed when the following alarms occur.4.1 Alarm

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IMPORTANT• Select “FTP error” for “Save trigger” on the [SD memory card] tab when using the SD memory card.When “Alarm input” or “Manual” is selected

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5 Transmit images onto an FTP serverImages can be transmitted to an FTP server. By configuring the following settings, transmission of imagescapture

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5.3 Save images on the SD memory card whenimages fail to transmit using the FTP periodic imagetransmission function (SW396/SW395/SC386/SC385/SC384/SW

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6 Display the log list (SW396/SW395/SC386/SC385/SC384/SW175/SW172/ST165/ST162)The setting items of the cameras will be displayed in list form.• Alar

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2. Click the [List] button.→ The log list will be displayed in a newly opened window (log list window).ANumber of the listed logsIMPORTANT• Only a sin

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About the log list windowNumber of the listed logsTotal number of the logs of the selected log type and a number of the log being displayed on the top

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Viewer softwareIt is necessary to install the viewer software “Network Camera View 4S” to display images on a PC. Thissoftware can be installed direct

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• COM: Alarm by command alarm• AT SW396SW396 SC386SC386: Alarm by auto track alarm[SD memory card]Available capacity and the original capacity of the

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7 Playback of images on the SD memory card(SW396/SW395/SC386/SC385/SC384/SW175/SW172/ST165/ST162)When clicking a time and date listed on the log lis

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7.1 About the playback pageNumber of imagesWhen clicking a time and date listed on the log list window, total number of images associated with the cl

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When the mouse button is released, the increment of the image number will stop and the image numberdisplayed at the moment when the mouse button is re

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7.2 Download the images (When “H.264” is selectedfor “Recording format” of the SD memory card)IMPORTANT• Depending on the network environment, downlo

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2. Select the image to be downloaded, and then click the [OK] button.→ Image saved at the clicked time and date will be downloaded.Note• When the [Can

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8 About the network security8.1 Equipped security functionsThe following security functions are featured in this camera.Access restrictions by the

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9 Display the setup menu from a PCThe settings of the camera can be configured on the setup menu.IMPORTANT• The setup menu is only operable by users

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→ The setup menu will be displayed. Refer to page 51 for further information about this menu.48 Operating Instructions9 Display the setup menu from a

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9.2 How to operate the setup menuABMenu buttonsSetup page1. Click the desired button in the frame on the left of the window to display the respective

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Table of Contents1 Monitor images on a PC ...91.1 Monitor images from a single

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When completing the setting items in field A, click the [Set] button (B) below field (A).The edited settings in field A will not be applied unless the

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9.3 About the setup menu windowNote• SW175/SW174W/SW172/ST165/ST162 do not support MPEG-4.NBCDEFGHIJKLMA[Setup] buttonDisplay the “Setup” page.[Live]

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[Advanced func.] buttonDisplays the “Advanced func.” page. The setting relating to the XML notification, destinations of informationabout the face det

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10 Configure the basic settings of the camera[Basic]The basic settings such as camera title, time and date, SD memory card and the logs can be confi

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• Unavailable characters: " &• Default: Varies as follows depending on the model in use.WV-SW396 SW396SW396/WV-SW395 SW395SW395/WV-SC386 SC38

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[Camera title on screen]Select “On” or “Off” to determine whether or not to display the camera title on the screen. When “On” is selected,the characte

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• On: All the indicators will light in accordance with the status.• On(Access): Only the live indicator will light when images are viewed.• Off: All t

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[Alarm status update mode]Select an interval of the camera status notification from the following.When the status of the camera changes, the alarm occ

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10.2 Configure the settings relating to the SDmemory card [SD memory card] (SW396/SW395/SC386/SC385/SC384/SW175/SW172/ST165/ST162)Click the [SD memor

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SD memory card[SD memory card]Select “Use” or “Not use” to determine whether or not to use the SD memory card.• Default: UseIMPORTANT• Select “Not use

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10.4.2 How the logs and images are saved depending on the settings for “Manual/Schedule” ...

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• When “H.264” is selected for “Recording format”, the following settings in “H.264 recording”; “Imagecapture size”, “Frame rate*”, “Max bit rate”, “I

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– Alarm input: Will be overwritten.– Manual, Schedule: Can be determined by selecting “On” or “Off” for “Overwrite”.JPEG recordingThis setting is avai

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320x180/ 640x360• Default: VGANote• When “FTP error” is selected for “Save trigger”, images will be saved with the image capture sizeselected on the [

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[Image quality]Select the quality for H.264 images to be recorded from the following.Low(Motion priority)/ Normal/ Fine(Image quality priority)• Defau

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• When an SD memory card is formatted while another user is in operation, the operation will becanceled.• It is impossible to access the SD memory car

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10.3 Access copy images saved on the SD memorycard onto the PC [SD memory card images] (SW396/SW395/SC386/SC385/SC384/SW175/SW172/ST165/ST162)Click t

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Possible number of JPEG images that can be saved on the SD memory card(as indications)IMPORTANT• The numbers on the following table are just indicatio

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Image capture size: 1280x720 SW396SW396 SW395SW395 SC386SC386 SC385SC385 SC384SC384 SW175SW175 ST165ST165Capacity of SDmemory cardImage quality0 Super

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Image capture size: 800x600 SW396SW396 SW395SW395 SC386SC386 SC385SC385 SW172SW172 ST162ST162Capacity of SDmemory cardImage quality0 Super fine 1 Fine

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Image capture size: VGACapacity of SDmemory cardImage quality0 Super fine 1 Fine 2 3 432 GB 160,000 224,000 256,000 288,000 320,00016 GB 80,000 112,00

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15 Configure the settings relating to the authentication [Usermng.] ...

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Image capture size: 640x360Capacity of SDmemory cardImage quality0 Super fine 1 Fine 2 3 432 GB 192,000 281,600 332,800 358,400 409,60016 GB 96,000 14

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Image capture size: QVGACapacity of SDmemory cardImage quality0 Super fine 1 Fine 2 3 432 GB 384,000 416,000 432,000 448,000 480,00016 GB 192,000 208,

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Image capture size: 320x180Capacity of SDmemory cardImage quality0 Super fine 1 Fine 2 3 432 GB 460,800 524,800 563,200 576,000 614,40016 GB 230,400 2

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10.4 Configure the settings relating to the logs [Log](SW396/SW395/SC386/SC385/SC384/SW175/SW172/ST165/ST162)Click the [Log] tab on the “Basic” page.

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Note• When “H.264” is selected for “Recording format”, “On” or “Off” will automatically be selected for “Savelogs” according to the setting of “Save t

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10.4.1 How the logs and images are saved depending on thesettings for “Alarm”[Log] tab [SD memory card] tabLogs and associated imagesAlarm: SavelogsS

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10.4.2 How the logs and images are saved depending on thesettings for “Manual/Schedule”[Log] tab [SD memory card] tabLogs and associated imagesManual

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[Log] tab [SD memory card] tabLogs and associated imagesManual/Schedule:Save logsSD memorycardSave trigger OverwriteOff Use Manual/ScheduleOn• Logs: W

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10.4.3 How the logs and images are saved depending on thesettings for “FTP error”[Log] tab [SD memory card] tabLogs and associated imagesFTP error:Sa

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11 Configure the settings relating to images andaudio [Image/Audio]Note• SW175/SW174W/SW172/ST165/ST162 do not support MPEG-4.The settings relating

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21.2 Installing Panasonic “IP Setting Software” ...22321.3 Installing the manuals ...

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11.2 Configure the settings relating to JPEG images[JPEG/H.264] (or [JPEG/MPEG-4])Click the [JPEG/H.264] tab (or [JPEG/MPEG-4] tab) on the “Image/Aud

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SW172SW172 ST162ST162:QVGA/ VGA/ 800x600When “4:3 (VGA)” is selected for “Aspect ratio” SW396SW396 SW395SW395 SC386SC386 SC385SC385QVGA/ VGA/ 1280x960

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11.3 Configure the settings relating to H.264 images[JPEG/H.264]Click the [JPEG/H.264] tab on the “Image/Audio” page. (®page 47, page 49)[JPEG/H.264]

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Configure the settings relating to H.264 image such as “Max bit rate (per client)”, “Image capture size”, “Imagequality”, etc. in this section. Refer

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[Video encoding format] SW396SW396 SW395SW395 SC386SC386 SC385SC385 SC384SC384Select “H.264” for the video encoding format.• H.264: H.264 will be set

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When “4:3 (VGA)” is selected for “Aspect ratio” SW396SW396 SW395SW395 SC386SC386 SC385SC385– H.264(1): QVGA/ VGA/ 1280x960– H.264(2): QVGA/ VGAWhen “4

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“8192kbps *” is available only when the image capture size is “1280x960” or “1280x720”.“128kbps *” is available only when the image capture size is “Q

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[Unicast port2(Audio)]*2Enter the unicast port number (used to transmit audio from the camera).• Available port number: 1024 - 50000 (Only even number

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11.4 Configure the settings relating to MPEG-4images [JPEG/MPEG-4] (SW396/SW395/SC386/SC385/SC384)Click the [JPEG/MPEG-4] tab on the “Image/Audio” pa

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Configure the settings relating to MPEG-4 image such as “Max bit rate (per client)*”, “Image capture size”,“Image quality”, etc. in this section. Refe

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1 Monitor images on a PCThe following are descriptions of how to monitor images from the camera on a PC.1.1 Monitor images from a single cameraNote

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• H.264: H.264 will be set for the video encoding format. The subsequent setting items will be for H.264.(®page 82) The tab name will be changed to [J

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• Frame rate: MPEG-4 images will be transmitted with the frame rate selected for “Frame rate*”.• Best effort: In accordance with the network bandwidth

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[Transmission type]Select the transmission type of MPEG-4 images from the following.• Unicast port (AUTO): Up to 14 users can access a single camera c

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• Available value: 1 - 254• Default: 16IMPORTANT• When transmitting an MPEG-4 image via a network, the transmitted image sometimes may not bedisplayed

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11.5 Configure the settings relating to the cameraoperations [Cam. Function]Click the [Cam. Function] tab on the “Image/Audio” page. (®page 47, page

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Note• This function is also useful to automatically set the camera in a specific mode when the power of thecamera is turned on.• The self return funct

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About extra optical zoom/extra zoomAmong approx. 1.3 megapixel image capture area of the MOS image sensor, the central part of approx. 0.31megapixels

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Note• When “Pan-Tilt degree/Zoom ratio display” is selected, the Pan-Tilt degree/Zoom ratio display isdisplayed in the position specified in “OSD posi

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11.6 Configure the settings relating to images andthe preset positions [Image/Position]Click the [Image/Position] tab on the “Image/Audio” page. (®pa

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[Patrol] SW396SW396 SC386SC386Click the [Setup>>] button to display the setup menu that can configure the settings relating to the patrolfunctio

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